If you are not satisfied with the product(s) you received you can either replace it or get your money back. The above applies to orders and products that comply with the following terms:
All Handmade Jewelry should be carefully tested to avoid damage. The products must also be accompanied by the retail receipt you received upon receipt. If the product does not meet the above requirements it will be returned to the sender.
-Changes are accepted within 14 days of their receipt and only by providing proof of purchase or change card. Proof of the delivery date is your courier stamp, printed or electronic signature.
-The product(s) should be in perfect condition, same as the original, not worn, carry all labels, without damage, stains or deterioration.
-The product must be returned in its original packaging and where protective pockets are provided they must be returned as they are considered part of the product.
-The product should have been purchased from www.annehandmade.com
-All changes are made based on the purchase price. Exceptions to changes in color and / or size in the same product code are excluded. The same is true in cases where the purchase is made using a promotional coupon or after applying a discount.
-In case of return more than 1 products related to the same order should be shipped together at the same time.
The ways to change are:
1st Way: Make the change in our stores.
In this case you either change your product or we will refund you without any charge.
2nd Way: We ship the products with your own carrier (At your own charge)
In this case, once we receive your products, we proceed immediately to credit your money or send the product you want in the right color or size. Shipping is free of charge to us.
3rd Way: You send us the products with our own shipping company (Billed to us)
- For the refund process the cost is 5.90€ which is the total courier costs for shipping the products to our store. We charge 5.90€ from all of your order and we refund the difference.
- For the process of resizing or color the cost is 5.90€ which is the total courier costs for shipping the products to our store & sending new products to your place.
You must contact us before returning any product by e-mail to firstname.lastname@example.org or by phone at 211 4058072. Returns are only accepted if the products are in excellent condition received without damage and are complete within its original packaging.
Manufacturing defect in products
In those cases where there is a defect in the product you have the right to return the product you purchased and to request replacement of it with another product or products up to the price you paid or at an additional price if you wish, within 14 calendar days from the receipt of the product. Returns are free of charge from all over Greece, always after consultation with our Customer Service 211 4058072 (Tuesday - Thursday - Friday 9am - 9pm) & (Monday - Wednesday - Saturday 9am - 3pm) . Returns will be made exclusively by courier that our company cooperates with which our seller will tell you.
For any cancellation of order prior to shipment and delivery to courier you should contact 211 4058072 by phone with your Order Number.